Top Remote Senior Level Customer Success Jobs in Los Angeles, CA
The Manager, Customer Growth will lead a remote team of Account Managers to achieve net revenue retention, sales expansion, and cross sell/upsell targets. Responsibilities include recruitment, training, coaching, and collaborating with various departments to drive client renewals and expansions.
Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, delivering timely onboarding, providing technical guidance, collaborating with teams, and contributing to organizational success through knowledge-sharing activities.
Investigate user-reported issues on multiple platforms, assess severity, and facilitate immediate actions for resolution to enhance user experience on streaming service.
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Oversee performance of the customer support teams, set performance goals, collaborate with leadership to optimize customer experience, propose new processes and technologies, assist in team structure development, strategize for growth, manage change initiatives, lead during service incidents, assist with reporting and business cases, mold support department culture, develop team managers, hire new members, collaborate with Product and Engineering teams, ensure readiness for feature rollouts, address escalated issues, conduct team meetings, and other assigned duties.
This is an extraordinary opportunity to work with the Americas (AMS) President and the engagement with our largest and most strategic customers. The AMS Customer Advocate will be responsible for the design and execution of the AMS Customer Engagement program, accompanying the Americas President to customer engagements, organizing executive-level customer meetings, managing relationships, analyzing data, and contributing to the growth strategy of AMS ServiceNow.
The Client Growth Director at VideoAmp will be responsible for driving Revenue and Measurement/Currency growth across their assigned POD. They will support the POD Sales lead, build strategic relationships, and guide clients through successful implementation of VideoAmp solutions.
Seeking a Customer Value Manager to drive success in the Customer Value Management Office, supporting field sales in new business acquisition, account retention, and growth. Responsibilities include developing customer value roadmaps, identifying risks, and ensuring successful customer outcomes. Requires 5 years of related experience and proficiency in financial metrics and analysis.
The Senior Customer Success Manager at BlackLine is responsible for delivering post-sales efforts, optimizing customer adoption of products, preventing attrition, and enhancing customer satisfaction. They leverage their expertise in the company's platform and products to provide best practice deliverables and guidance to clients on adopting BlackLine tools effectively. The role involves customer engagement, coaching, and relationship-building to ensure customers derive value from their subscription and achieve their corporate goals.
Lead a highly skilled organization passionate about driving a great support experience for customers. Set vision, strategy, and goals for success. Oversee growth, service levels, and productivity. Analyze metrics, provide coaching, and manage team recruitment and hiring process. Collaborate with stakeholders on cross-functional projects.
Seeking a Director of Customer Success Engineering with technical and customer-facing experience in the programmatic ecosystem. Responsibilities include managing technical teams, engaging with publisher partners, troubleshooting integrations, and representing the company at industry events.
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