Top Customer Success Jobs in Los Angeles, CA
The Manager, Customer Growth will lead a remote team of Account Managers to achieve net revenue retention, sales expansion, and cross sell/upsell targets. Responsibilities include recruitment, training, coaching, and collaborating with various departments to drive client renewals and expansions.
Looking for a hands-on experienced Merchant Onboarding & Chargeback Specialist to join a high growth FinTech SaaS team. Responsible for conducting customer data analysis, chargeback processing, fraud monitoring, and ensuring compliance with regulatory policies in the payments industry.
Seeking a proactive Customer Support Specialist to manage customer relationships, handle documentation, and provide ongoing support for a leading cybersecurity company. Responsibilities include customer onboarding, account management, and operational tasks to enhance the customer experience. Requires strong organizational skills, communication skills, and the ability to work effectively in a team environment.
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Join the team at Collectors as a Training Specialist, responsible for organizing and executing training projects for various departments. Assist in onboarding new hires and contracted temps, build annual programs, and facilitate safety training. Collaborate with personnel from all divisions, identify training needs, and improve policies and procedures through feedback.
The Co-Op and Compliance Specialist at Edmunds is responsible for owning monthly Co-Op pre-approval, package creation, and delivery. They serve as the primary point-of-contact for all Co-Op related requests, documentation, and training needs. This role requires strong customer service, project management, problem-solving, critical thinking, and analytical skills. The specialist also collaborates on brand compliance requirements for existing and new product launches.
The Administrative Specialist III at Aerospace Corporation provides strategic and proactive administrative support to the Principal Director and his team. Responsibilities include calendar management, travel coordination, employee support, project tracking, process improvement, and leadership training. This full-time position allows for 1 day per week telecommuting.
The Customer Success Associate at MoeGo is responsible for solving problems for users, acting as a trusted advisor, and being the voice of the users to the internal team. Strong communication, analytical, and problem-solving skills are required. This is an entry-level position.
Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, delivering timely onboarding, providing technical guidance, collaborating with teams, and contributing to organizational success through knowledge-sharing activities.
Investigate user-reported issues on multiple platforms, assess severity, and facilitate immediate actions for resolution to enhance user experience on streaming service.
Oversee performance of the customer support teams, set performance goals, collaborate with leadership to optimize customer experience, propose new processes and technologies, assist in team structure development, strategize for growth, manage change initiatives, lead during service incidents, assist with reporting and business cases, mold support department culture, develop team managers, hire new members, collaborate with Product and Engineering teams, ensure readiness for feature rollouts, address escalated issues, conduct team meetings, and other assigned duties.
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