Top Remote Customer Success Jobs in Los Angeles, CA

Seeking a proactive Customer Support Specialist to manage customer relationships, handle documentation, and provide ongoing support for a leading cybersecurity company. Responsibilities include customer onboarding, account management, and operational tasks to enhance the customer experience. Requires strong organizational skills, communication skills, and the ability to work effectively in a team environment.

Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, delivering timely onboarding, providing technical guidance, collaborating with teams, and contributing to organizational success through knowledge-sharing activities.

Investigate user-reported issues on multiple platforms, assess severity, and facilitate immediate actions for resolution to enhance user experience on streaming service.

Oversee performance of the customer support teams, set performance goals, collaborate with leadership to optimize customer experience, propose new processes and technologies, assist in team structure development, strategize for growth, manage change initiatives, lead during service incidents, assist with reporting and business cases, mold support department culture, develop team managers, hire new members, collaborate with Product and Engineering teams, ensure readiness for feature rollouts, address escalated issues, conduct team meetings, and other assigned duties.

The Black Tux is seeking an experienced Customer Experience Associate to engage and educate customers on all things The Black Tux through various contact channels, adhere to performance expectations, and continuously improve the customer experience.

Bold is seeking a motivated Member Experience Associate to conduct outreach to new and existing members, leading to increased enrollment and program completion rates. This is a full-time remote role reporting to the Head of Customer Success & Operations. Key responsibilities include daily outreach, achieving enrollment and engagement targets, and maintaining high customer satisfaction. Ideal candidates have 1-3 years of relevant experience, effective communication skills, experience with customer service tools, organization skills, and critical thinking abilities. Experience with older adults is a plus. Bold encourages applicants from underrepresented communities to apply, emphasizing a focus on fast learners willing to take on new challenges.

The Claims & Disputes Specialist at Hotel Engine will collaborate with suppliers and internal teams to resolve billing discrepancies, reconcile overcharges, investigate anomalies, communicate solutions, and work on multiple projects simultaneously. The role requires strong communication skills, basic accounting knowledge, and proficiency in Excel, Wex, and Salesforce.