Senior Customer Technical Architect

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

Our team is located in the heart of downtown Santa Barbara. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

Become a driving force in shaping the future of IT infrastructure monitoring and observability. As a Sr. Customer Technical Architect at LogicMonitor, you'll empower global enterprises to unlock the full potential of our cutting-edge platform. As a crucial member of the Customer Experience and Sales team at LogicMonitor you will collaborate with a passionate team, eliminate technical obstacles, and guide customers towards unparalleled success in managing their critical IT infrastructure.

• Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
•  Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
•  Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
• Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
•  Conduct POCs to test and evaluate new features released by PDE.
• Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support. 
•  Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
•  Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
• Conduct product demonstrations and technical presentations to showcase solutions.

• 10-15+ years experience required in a similar technical role
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
  
  • Virtualization (VMWare, Hyper-V, Xen Server, etc…)
  • Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
  • LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
  • WMI, PerfMon, JDBC, SNMP, SMTP, JMX
  • Webservers (IIS, Apache, Tomcat, etc…)
  • Active Directory
  • Database (SQL, MySQL, Postgress, etc…)
• Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
• Willingness to travel to deliver onsite training/evangelism

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