Search the 2 jobs at Rue Gilt Groupe

Manager role overseeing Capacity Planning and Workforce Management in a Call Center setting. Responsible for forecasting, scheduling, and optimizing workforce metrics to meet service level objectives. Collaborates with stakeholders, leads a team of WFM Coordinators, and drives proactive communication and analysis to improve results.

Provide exceptional customer service and support to members in a fast-paced, remote call center environment. Resolve inquiries, manage orders, and ensure a positive member experience. Opportunity for career growth and skill development within the company.