The Senior Accountant will manage month-end close processes, prepare complex journal entries, investigate account fluctuations, and collaborate with other departments to ensure accurate financial reporting. This role involves streamlining reporting packages and supporting financial audits while seeking out process improvements.

As a Quality Assurance Analyst, you play a crucial role in elevating customer service standards and driving improvement in operational processes by monitoring and evaluating customer interactions. Responsibilities include evaluating interactions, identifying trends for improvement, providing coaching and feedback, developing training sessions, and analyzing data to enhance the Member Support process.