Lead omni-channel customer support operations across multiple pet food brands, driving strategic roadmaps, KPI-driven performance, automation/AI adoption, cross-functional collaboration, continuous improvement, and a positive distributed team culture to maximize customer satisfaction and business growth.

The Escalations Lead is responsible for managing complex customer issues, establishing escalation standards, and collaborating with various teams to improve customer experience. This role requires strong analytical, communication skills, and the ability to handle high-stakes situations.

The intern will analyze customer feedback, improve product education, enhance customer experience on Amazon, and collaborate across teams to optimize listings and resolve issues.