Sr Program Manager, Business Sales Ops, Training

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Job Overview

Supports the business group by providing program management for training programs for SEGA sales segments, including partnering with senior leadership and subject matter experts to identify training needs, building out program roadmaps for onboarding, and providing guidance to project managers and instructional designers. Additional duties include assisting with key business initiatives and training programs. Coordinates team or cross-functional teams, focused on delivering new or upgrading existing products.

Job Responsibilities:

• Program management of onboarding and segment agnostic programs for SEGA selling and support teams.
• Manages change within the training programs and evaluates risks and assesses potential impacts on program delivery.
• Responsible for organizing, facilitating, and ensuring follow-up actions are complete
• Provides clear direction to team members and clarifying roles/responsibilities within the team as necessary.
• Collaborates with cross-functional teams supplying statistical and status reporting on completed training programs to appropriate stakeholders (internal and external).
• Works with other program managers and management to identify and address cross-project dependences.
• Decision making; includes the Sr. Manager and working team in formulating decisions but should accept accountability for the decision, provide an honest assessment of the project relative to current and future cost, proactively acknowledge the time to advance the project to the next stage and when to recommend termination.
• Maintains consistent communication with all stakeholders and project team members keeping everyone informed of key developments, program decisions, issues, and changes to the project and the project plan.

Education and Work Experience:

• Bachelor's Degree (Preferred)
• Experience in Learning & Development or Enterprise/Government sales or support Required
• Experience in project or program management Required
• Indirectly managing & influencing cross-functional teams Required

Knowledge, Skills and Abilities:

• Training Program Development Demonstrated experience managing and implementing medium to large training programs, including identifying, maintaining, and/or adjusting the cost, scope, and resources, managing vendors, and overseeing the formal planning, tracking, and reporting of program performance. (Required)
• SEGA Segment: Robust knowledge of one or more of the sales segments listed: Enterprise, Government, or Solutions Specialists. (Required)
• Onboarding Programs: Demonstrated understanding and success creating and evolving seller onboarding including best practices and programmatic approaches to effectively administer tailored onboarding learning experiences including success metrics (Required)
• Learning and Development Demonstrated understanding of key Learning & Development principles and frameworks such as ADDIE, Kirkpatrick, and adult learning theories. (Required)
• AI: Understands how to utilize Ai tools to program and project manage more effectively and has a demonstrated track record of utilizing such tools. (Required)
• Microsoft Office Must be proficient in Microsoft Word, Excel, and PowerPoint. (Required)
• Program Management Strong program management skills and knowledge of best practices. (Required)
• Communication Strong communication skills (oral and written). (Required)
• Organization Strong organizational skills. (Required)
• Business Analysis Demonstrated ability to work independently. Self-starter. (Required)

Licenses and Certifications:

Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $91,300 - $164,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ311037¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.