Site Engagement Director

Why work at Tilda?

Our Mission!

Tilda exists to accelerate the development of new medical treatments by providing every person easy access to clinical trials. As a tech-enabled clinical trial network, we build software and services to help pharma innovators better execute their clinical trial programs. Our work leads to faster cures and thus institutes a meaningful impact on millions of lives. You can help us realize that goal.

Who are we? 

Tilda Research is an innovator in clinical research recruitment and trial execution. We operate a growing network of clinical research sites in the US, and our team has worked on over 250 pan-indication Phase I through IV studies. Our founders are successful serial entrepreneurs, with three of their past companies leading to IPOs (VMware, MobileIron) or exits (LexentBio acquired by Roche). We also build software and support clinical trial infrastructure to help pharmaceutical companies identify, enroll, and execute clinical trials efficiently.

Who are you?

We are seeking an experienced Site Engagement Director. This pivotal role involves managing a team of associates delivering essential services to clinical research sites, functioning as the primary account manager for an initial portfolio of ~20 sites, and driving the onboarding and operational excellence of sites on our platform. The deal candidate will bring a blend of operational expertise, leadership skills, and a people-first mindset to build strong relationships with clinical research site staff and ensure consistent, high-quality service delivery.

Duties and Responsibilities:

• Lead and mentor a team of Site Engagement Associates, fostering a culture of accountability, empathy, and continuous improvement.
• Ensure timely and high-quality delivery of services, including source configuration, EDC data entry, regulatory binder startup and maintenance, and finance services such as invoicing and patient stipends.
• Serve as the primary point of contact for ~20 sites and eventually building a team that manages accounts as Tilda grows.
• Build and maintain strong relationships with site personnel, ensuring their needs are met and concerns addressed promptly.
• Oversee the end-to-end onboarding of new research sites to the Tilda platform.
• Coordinate with internal teams (e.g., product and engineering) to resolve software issues and incorporate site feedback into the product development process.
• Drive site engagement metrics to meet defined service-level agreements (SLAs).
• Gather insights and feedback from sites to shape platform enhancements and support Tilda’s mission of simplifying clinical trial processes.
• Partner with cross-functional teams to refine workflows, improve service delivery, and reduce site burdens.

Required Skills and Abilities:

• Strong interpersonal and communication skills, with the ability to build trust and foster relationships with diverse stakeholders.
• Exceptional organizational and problem-solving skills, with a focus on operational efficiency and quality.
• Proficiency in navigating clinical trial systems (e.g., EDC, CTMS) and familiarity with common site challenges.
• Adaptability and resilience in a startup environment with frequent changes and evolving priorities.

Experience:

• Minimum of 10 years in clinical research, including hands-on experience as a Clinical Research Coordinator (CRC).Active medical license in California.
• Proven track record in managing site-level operations or similar roles in clinical trials.
• Experience managing and scaling teams in a dynamic, fast-paced environment.