Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Accounts Receivable & Billing Specialist is responsible for ensuring accurate financial records in our ERP, executing on time billing to our customers, and assisting with building and improving our financial processes. The role will execute on current financial processes in the order to cash process, as well as build, improve and automate new order to cash processes. The role requires the ability to understand and interpret customer contracts and the impacts that their corresponding financial records have for accounting, revenue, and sales. As a Senior Specialist on the team this person will need to adapt and often adjust standard process and policy to resolve specialty cases that are not found in any existing playbooks.
The ideal candidate has a strong foundation in order to cash processes (including enterprise contract & quote review, billing, & collections) at fast-paced and high growth companies. This role requires critical thinking, solving challenging cases, and making important business decisions regarding financial records.
How you'll add value:
- Process all billing functions with a focus on accuracy and efficiency
- Perform month end reconciliation activities
- Engage directly with enterprise customers to resolve questions or disputes related to their billing & overall account
- Gain expertise in the ERP and all workflows associate with the order to cash process
- Create & maintain process documentation for all billing types
- Understand financial policies in order to apply them correctly to different uses cases
- Investigate billing errors and suggest remediation methods for common issues
- Review of Customer Agreements, to ensure that associated revenues can be properly recognized, and customers adhere to terms set forth by R365 Master Subscription Agreement.
- Own processes such as credit memo application, refunds, and churn
- Suggest process improvements, automation or new order to cash processes
- Strive to improve use of current tools such as Salesforce (CRM), Freshdesk (ticketing) and Intacct (ERP)
- Onboard and train new hires and other team members
- Occasional travel may be required
What you'll need to be successful in this role:
- 3+ years demonstrated A/R accounting experience
- Bachelor’s degree in Business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- ERP experience including Netsuite, S4 Hana or Sage Intacct (preferred)
- Flexibility with workload and ability to adhere to tight deadlines
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
- Ability to think critically and resolve unique cases
R365 Team Member Benefits & Compensation
- This position has a salary range of $33.65-$36.06/hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
#BI-Remote
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
What We Do
Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants.
Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. As recently as June of 2021, Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeat’s feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.
Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual…R365 does it all!
Why Work With Us
With a little bit structure, a little bit outlaw, and a whole lot of SaaS - we have a culture that is unparalleled and driven with a focus of the employees that make us great. Our culture is also one that is constantly moving and never satisfied with mediocrity.
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