Sales Trainee (Rose Hills)

• Must be able to perform the essential functions of the job with or without reasonable accommodations.

• At all times, present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and potential customers. Present a genuine smile out of kindness.

• Schedule meetings with prospective families daily, and assist them in finalizing their pre-arrangement property plans with Rose Hills Company.

• Be a positive, supportive, and contributing member of your Sales Team, Sales Director, and the Company.

• Personally sell, at minimum, $25K Net in new property business quarterly by using the appropriate sales techniques.

• Complete and maintain the Daily Activity Success Report and Daily Contact Planner, and review with your Sales Director regularly.

• Ensure that sales contracts and all required documentation are completed accurately, with proper signatures and dates, prior to submitting them to the Sales Director for review.

• Contact customers within three weeks of contracting with them to verify receipt of their documents and answer any questions (Safe guards against possible cancellation).

• Consistently meet monthly and quarterly net sales quotas in your property sales.

• Noticeably improve by increasing your sales results. Track your monthly sales with your Sales Director and review quarterly showing progress and your increased sales success.

• Complete the Company’s New Counselor Training Program, and attend the Department Sales Training programs as scheduled.

• Seek out, observe, and listen to the department’s Sales Directors, and implement best practices to bring you success in prospecting, presenting, and closing new property sales.

• Follow your Personal Improvement Plan, written with your Sales Director’s direction, created to show development needed, and by complying with the timelines for improvement.

• Support the Company core values and guidelines, and encourage other Sales Counselors to do the same.

• Actively contribute to positive team morale and respect for the Company, for management, and for your fellow associates.

• Deal diplomatically with interruptions, changing priorities, high volume of work (with accuracy), and deadlines.

• Must be able to multi-task, set priorities, and organize work.

Community Service Counselor

Adhere to Company policies, procedures, rules, and controls.

Adhere to safety rules and regulations, and report unsafe practices to management.

Act on customer complaints to provide satisfactory resolution in a timely manner. Alert your Sales Director of any such complaint and resolution you propose.

Understand and achieve annual SMART goals.

Report to appointments on time.

Key Competencies

As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus,

and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Experience and Education

Five plus years Sales Experience preferred but not required

Special Skills

Warmth, compassion, empathy

Diplomacy under pressure

Good sales and closing techniques

High level of written and verbal communication skill

Cultural sensitivity to the diverse community that Rose Hills serves

Valid CA Drivers’ License

Safely drive personal vehicle

Meet qualifications for all required licenses

PC skill with MSOffice software, and Outlook

HMIS familiarity

Must be a self-starter and detail oriented.

Problem solving and conflict resolution

Bilingual a plus

Working Environment

Work indoors, outdoors (in cemetery), and in family homes to discuss their pre-need property needs. Incumbent must be able to work effectively and to provide the level of professional service that families expect from the Rose Hills brand. Present a professional appearance at all times. Must exhibit flexibility, dependability, and teamwork to coworkers. Ability to work successfully without daily direct supervision.

Physical Requirements

Work in a sales environment prospecting and visits to customer’s homes. Must be able to drive safely to and from your appointments. Must be able to navigate walking through grass areas to include hills and slopes with angles up to 40 degrees that are located in the cemetery. Must be able to lift 10 lbs with ease.