About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.
Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.
About the Role
We are seeking a motivated and skilled Sales Engineer to join our dynamic team. In this role, you will work closely with our Enterprise clients to implement our AI and Expert APIs, enabling them to integrate our Expert-as-a-Service solutions into their existing systems. You will play a crucial role in understanding client needs, providing technical guidance, and ensuring a smooth integration process.
What You’ll Do
- Collaborate with clients to understand their business requirements and technical needs for API integration.
- Provide expert guidance on API standards and best practices to ensure successful implementation.
- Assist in the setup and configuration of testing sandboxes for clients to validate API functionality.
- Conduct requirements gathering sessions to identify areas of opportunity for integration and optimization.
- Create comprehensive documentation, including API specifications, integration guides, and user manuals.
- Work closely with the sales team to support pre-sales activities, including product demonstrations and technical presentations.
- Troubleshoot and resolve any technical issues that arise during the integration process.
- Maintain up-to-date knowledge of industry trends, emerging technologies, and competitor offerings.
What We’re Looking For
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven experience as a Sales Engineer or in a similar technical role, preferably in API integration, B2B Enterprise Platforms or B2B AI Platforms.
- Familiarity with programming languages (preferably Python and C#).
- Strong understanding of API standards (REST, SOAP, JSON, XML) and web services.
- Practical experience designing Generative AI solutions and prompt engineering.
- Excellent skills in requirements gathering and analysis, with a keen eye for identifying opportunities for improvement.
- Proficient in creating clear and concise technical documentation, technical blog posts, and whitepapers for public consumption.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
- Ability to move fast in ambiguous situation and bias for action.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Perks and Benefits
- Fully Remote Work Environment
- Competitive Pay
- United Healthcare PPO, Kaiser
- FSA and HSA options, including Dependent Care Spending
- Dental & Vision
- Employer paid Long & Short - Term Disability
- Employer paid life insurance
- $75 monthly Remote-Work stipend
- $360 annual Wellness stipend
- $200 per year for registration fees for fitness events, races, and marathons
- Flexible time off
- 11 company holidays
- 401k with company matching
- Paid parental leave
- Charitable donation matching
- JustAnswer subscription with access to 12,000 experts in over 700 categories
And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!
Remote From these States
California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin,
Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have the curiosity, passion, and collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
#LI-REMOTE
#LI-DNI
Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
By submitting your application and participating in the interview process, you acknowledge and consent that artificial intelligence (AI) technology may be used to record, transcribe, analyze, and rank interview responses. The AI system is designed to assess candidates based on the position requirements to support our hiring decisions.
• Your interview may be recorded and/or transcribed for evaluation purposes.
• AI-generated rankings do not serve as the sole basis for hiring decisions; human review will be incorporated in the hiring decision.
• We take reasonable measures to protect your data in accordance with applicable privacy laws and company policies.
• If you do not consent to AI recording and evaluation, please refrain from submitting your application or contact us for alternative arrangements.
By proceeding with your application, you affirm that you have read and understood this disclaimer and consent to the use of AI in the interview process.
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