Partner Support Representative I

Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Partner Support Manager, the Partner Support Representative I provides support and business services to strategic business partners, including Outside Sales Agents in soliciting and retaining merchant customers.

• Providing client support to partners and working directly with external and internal personnel to resolve any issues which may arise within the relationship.
• Entering data, including, without limitation, new applications, pending items, etc. into Company’s systems.
• Answering incoming calls and making outbound calls to sales partners to assist them with day-to-day items such as assistance opening Dashboard tickets, entitlement additions, guidance on account changes for bank account updates and/or demographic updates etc.
• Managing and maintaining in company’s Customer Relationship Management (“CRM”) systems. Entering new applications to be entered into the Maverick dashboard CRM.
• Communicating essential information to partners and maintaining appropriate business etiquette throughout interactions with partners.
• Processing Happy Fox and Dashboard tickets as assigned (ie entering new applications, statement requests, VAR Sheet requests etc).
• Relaying essential technical information internally and externally, including, without limitation, proper use of Company’s systems, promotional offerings, and application packaging.
• Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner.
• Adheres to Maverick’s policies, industry standards and regulatory requirements such as PCI compliance, data privacy, and card brand regulations.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent, bachelor’s degree a plus.
• 2-3 years of experience in merchant services.
• 3 years customer service facing role in a call center environment.
• Proficiency with Microsoft products including Microsoft Excel.
• CBOS knowledge a plus!
• Fluently speak, read, and write in English and Spanish a plus 
• Works on-site at Maverick’s Calabasas location.

What We Offer:

• Competitive Salary, Bonuses, and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up matching contribution.
• Commitment to Career Development and Advancement.
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $22-$28/hourly