Outsourced Operations Project Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
Block is looking for a Project Manager to join our growing Compliance Strategic Operations team. You will support our outsourced operations program and lead projects that meet essential goals.
This fully remote position is a global role that supports both Square and Cash App. You will manage all aspects of assigned project themes related to process improvement, operations, and vendor management. As a Project Manager, you will work with other teams across multiple locations to build towards scaling operations globally with a focus on program administration and support. You will make sure that roadmaps are prioritized and that all teams are aligned on project requirements. You will communicate developments, updates, project health, and bottlenecks, and manage expectations of all partners - both internally and externally.
You Will

• Support large projects, tasks, and lead ad-hoc projects independently
• Monitor launches of new programs with measurable goals and team member feedback
• Develop targeted action plans in response to program needs
• Recommend suggestions that help decide new process improvement opportunities including efforts to standardize or document processes
• Maintain laptop equipment forecasting and fulfillment in partnership with IT partners
• Manage the onboarding, offboarding, and access management of contract/outsourced personnel
• Provide support in contract negotiations, resource planning, budgeting annual spend, managing spending to monthly/quarterly forecasts and reporting on variances
• Report on operational metrics to measure the effectiveness of vendor teams
• Participate in weekly vendor meetings
• Oversee daily onshore and offshore program operations
• Help develop solutions that support the needs of the program
• Work in collaboration with partner teams

You Have

• 5 years of project or program management experience
• Break down complex projects into manageable, interdependent deliverables
• 2+ years of vendor management experience
• Experience managing trade-offs while running projects given specific constraints, often with competing resources
• Experience establishing procedures in addition to documenting processes and SOP's
• Project reporting fundamentals - budget, status, goals
• Experience working directly with BPOs/outsourcing programs
• Experience supporting several teams (Operations, Finance, HR, Procurement)
• Some travel might be required, less than 5%

Nice to Haves

• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification
• Experience using Jira

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$122,900 - $184,300 USD
Zone B:
$114,200 - $171,400 USD
Zone C:
$108,200 - $162,200 USD
Zone D:
$98,300 - $147,500 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.