Operations Consultant (Latin America)

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

Reporting directly to the Director of Operations Manager for Latin America, this role will support Restaurant Excellence, Field Operations and Training execution for Taco Bell in Latin America and the Caribbean.  The Operations Leader will be accountable for implementing operating programs, driving results, enabling business growth through strengthened field franchise capability and engaging the franchisee community with strategic initiatives that drive our commercial revenues and deliver our future back vision of world class operations.

The Day-to-Day:

• Work closely with all Franchisee Directors of Operations to build organizational capability and to ensure that these franchisees are Taco Bell brand builders.
• Support Area Coach capability building thru coach-the-coach methodology.
• Liaise with all cross-functional franchise leaders on specific tactical execution of Taco Bell initiatives with primary contact with directors of operations and Area Coaches.
• Take ownership & leadership of all customer programs and processes (VOC, CORE program, Food Safety, Training execution & BOH improvements). Train on TB specific programs and platforms, not only how to use but how to interpret data and leverage insights to continually drive results.
• Support, at times lead and provide hands on training to franchisee leaders to enable growth.
• Support all Operations/Restaurants pilots (Ops and Systems) to develop “field ready” regional initiatives in an efficient and effective way.
• Partner with Training (Regional and International) in support of developing training materials from design to field execution.
• Serve as the subject matter expert on Operations, working closely with entire cross functional teams and learning and sharing best practices from TB US, international and sister brands to share know-how.
• New Market entry Franchise Ops and training team’s onboarding, build capability and provide training support for new operators from managerial leadership positions to core team members. Support new market entry prior to, during and post opening.
• Partner as needed with development team to review kitchen layouts for new builds and renovations to ensure the layouts are compliant with adequate capacity, food and health safety standards.
• Support the Marketing Calendar and projects to enable sales, unit growth and margin improvement to support the business model.

Is This You?

• Bachelor's Degree preferred
• 7+ years within restaurant operations roles, including restaurant management/Multi-Unit management role, preferably in a Franchisor-Franchisee environment, is required to be successful in this role
• Bilingual Skills – Spanish and English fluency, both written and spoken is essential to this role
• People-First Mindset; Taking People with You style of leadership 
• Excellent analytical & problem resolution skills
• Effective organizational skills and time management skills; balance multiple priorities successfully
• Ability to impact & influence stakeholders - have productive conflict at a high level to drive desired outcomes. Confidence and presence to interact with franchisees
• Ability to travel; overnight stays and consecutive days away resulting in a high percentage of travel time.
• Solid Microsoft Office skills, including PowerPoint, Word and Excel

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$118,600 to $139,400 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

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Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

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