Managing Director- 401K Relationship Manager

Job Description:

The Managing Director (MD) is entrusted with a book of business of defined contribution plans comprised of 45 client relationships that may range $10 – 40M in assets under administration. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery.

The Expertise We’re Looking For

• We require associates in this role to acquire a Series 7 and 63 within the first 3-6 months of acquiring the position.
• 8+ years of Relationship Management or Client Service experience; preferably within the Retirement/401K industry.

The Purpose of Your Role

 The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of both Plan Sponsors and Advisors. This role will require ~35% of travel.

The Skills You Bring

• Your retirement plan record keeping and administration experience.
• Your relationship management experience.
• You have excellent verbal and written communication skills.
• Your excellent organization and time leadership skills and attention to detail.
• You have shown problem-solving skills.
• Your effective presentation skills, influence and negotiation skills.
• You have experience working with Financial Advisors.

The Value You Deliver

• Verifying client agreement about the issues and options before implementing with solutions. Developing, leading and maintaining strong client relationships, including with the highest level of decision makers.
• Building positive relationships based on shared dedication to mutual goals. We set the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship. Acts as the client’s trusted advisor in partnership with the Plan’s Advisor.
• Partnering with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor.
• Planning and conducting effective in-person and/or phone meetings with the Plan Sponsor and Plan’s Advisor client.
• Making detailed plans and preparations for client meetings in partnership with the Plan’s Advisor.
• Accurately planning, influencing, and implementing Fidelity solutions to address needs.
• Differentiating Fidelity's benefits approach against competitive benefit solutions.
• Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients and their advisors on qualified and potentially nonqualified plan design alternatives.
• Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
• Analyzing investment architecture and providing appropriate alternatives in partnership with the Plan’s Advisor.
• Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.
• Actively facilitating Investment Review meetings in partnership with the Plan’s Advisor.
• Working closely and actively leads discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity in partnership with the Plan’s Advisors.
• Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries. This includes problem resolution on behalf of clients to produce a satisfactory outcome.
• Acting as the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client.
• Developing strong working relationships internally.

How Your Work Impacts the Organization

Focusing on understanding and responding to clients and advisors. In this position you assume a consultative role to acquire a clear understanding of the business needs of relevant issues. You will ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.

The base salary range for this position is $72,000-$164,500 per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Certifications:Series 07 - FINRA, Series 63 - FINRA

Category:Relationship Management