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About us
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
About the role
As a Major Account Manager (MAM), you’ll be responsible for our top shipping clients to ensure success by driving growth within an assigned portfolio of managed accounts, retaining volume, and managing customer satisfaction. The role works directly with personnel from the United States Postal Service, other channel partners, product marketing, engineering, and other personnel to ensure client satisfaction and retention.
About the Team
The Major Account Management team is a growing and highly qualified team of sales representatives that drives existing client growth within an assigned portfolio. Our Major Account Manager ensures the success of our most valued customers. The team helps leading ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. The role requires the sales representative to be an industry expert in the areas of technology solutions and carrier services. The role works directly with members from our carrier partners, other channel partners, product marketing, engineering, and other personnel to ensure client satisfaction and retention.
What will you be doing?
- Manage a strategic book of business.
- Annually increase portfolio revenue.
- Prepare an annual plan for each assigned managed account to grow USPS volume.
- Conduct quarterly QBR’s with assigned managed accounts.
- Introduce new technologies, products and features.
- Increase the profitability of each account
- Take ownership of the customer experience post-sales.
- Identify growth opportunities within the client base.
- Develop multi-layered relationships in each account.
- Understand and align with the growth plans of the business.
- Build strong internal and external customer relationships.
- Act as the key point of contact (POC) for assigned customer’s day-to-day needs.
- Provide customer profiles to executive management.
- Effectively negotiate issues that may arise to retain and grow the volume.
Be an industry expert and advocate.
- Be a product expert and communicate the value in new products/features and to assigned accounts.
- Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned account.
What we are Looking for
- Bachelor’s degree preferred.
- Minimum of Four (4) years’ field sales experience required.
- Minimum of Two (2) years’ relationship management experience.
- Excellent verbal and written communication skills.
- Strong professional presence; comfortable working with C-level.
- Strong customer relationship management skills.
- Strong analytical and organizational skills.
- Proven ability to be a strategic problem solver.
What will make you stand out?
- Small parcel shipping and/or eCommerce industry experience desired.
The Tech
- Working knowledge of Microsoft Office applications.
- Salesforce experience is a plus.
Travel Requirements
- 50% travel required.
Top Skills
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