Field Support Supervisor

The Field Support Supervisor oversees field operations and provides administrative and operational support to ensure seamless execution of on-site activities. This role includes managing field staff, handling customer interactions, and performing light bookkeeping tasks, including data entry, invoice preparation, and financial reporting. The ideal candidate will be highly organized, detail-oriented, and skilled at multitasking across various platforms like QuickBooks, Excel, and CRM software.

Administrative and Bookkeeping Tasks:

• Enter bills, credit card transactions, invoices, and other financial data into QuickBooks.
• Generate financial reports and assist with record-keeping.
• Prepare invoices and reports for 3rd-party customers for services provided.
• Follow up on past-due receivables and maintain accounts receivable records.

Data Management:

• Enter customer information and service details into QuickBooks, Excel, and CRM systems from calls, emails, and online portals.
• Ensure all data is accurate, up-to-date, and organized for easy access.

Operational Oversight:

• Route drivers for efficient scheduling and service delivery.
• Review timecards to ensure accuracy and address discrepancies.
• Generate and organize paperwork for field operations and service deliveries.
• Oversee testing for grease loads shipped out, ensuring compliance with required standards.

Team Leadership and Coordination:

• Supervise field support staff, providing guidance and managing workflows.
• Act as the point of contact for customer inquiries and operational updates.
• Coordinate with other departments to ensure seamless service execution.

Customer Service:

• Handle customer communications professionally and efficiently, addressing inquiries or issues as they arise.
• Maintain a high level of client satisfaction through responsive and proactive communication.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 3+ years of experience in field operations, administrative support, or a similar role.
• Proficiency in QuickBooks, Excel, and CRM software.
• Basic knowledge of bookkeeping and financial processes.
• Strong organizational skills and attention to detail.
• Effective communication and interpersonal abilities.

Key Competencies:

• Ability to multitask and prioritize responsibilities effectively.
• Proactive problem-solving skills with a focus on accuracy and efficiency.
• Comfort working in a fast-paced environment and adapting to changing demands.
• Familiarity with scheduling, routing, and operational logistics is a plus.

Work Environment:
This position involves both office-based administrative work and interaction with field operations. Flexibility in work hours may be required to accommodate operational needs.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].