Enterprise Application Specialist - IT

Job Responsibilities

We are looking for an energetic, analytical, and detail-oriented individual to join our Commercial Management Team. The Account Manager is a key role that is responsible for our success and profitable growth with assigned customers. Responsibilities include: 

• Application Management: Overseeing the implementation, upgrade, and maintenance of enterprise applications. Ensuring that software applications are configured correctly and perform optimally to meet business requirements.
• User Support and Training: Providing technical support to end-users, addressing issues related to application functionality, and conducting training sessions to enhance user proficiency with enterprise applications.
• System Integration: Designing and managing the integration of various software applications to ensure seamless data flow and interoperability within the enterprise's IT ecosystem.
• Vendor Coordination: Collaborating with software and IT service vendors for troubleshooting, obtaining application updates, and ensuring compliance with licensing agreements.
• Security and Compliance: Collaborating with IT service vendors to implement security measures to protect enterprise applications and data. Ensuring that applications comply with industry standards, regulations, and internal policies.
• Performance Monitoring: Continuously monitoring application performance, identifying potential issues before they impact business operations, and optimizing application performance when necessary.
• Project Management: Leading or contributing to projects related to the implementation or enhancement of enterprise applications. Coordinating with various stakeholders to ensure projects are completed on time and within budget.
• Documentation and Reporting: Maintaining comprehensive documentation of application configurations, integrations, and user guides. Generating reports on application performance and providing insights to inform decision-making.

Skills Required

• Technical Proficiency: Expertise in configuring and managing enterprise applications, understanding of databases, networking, and software integration. Specific software applications include Microsoft 365, Microsoft Power Platform, Microsoft Azure, SQL based ERP systems, document control systems and AI integrations.
• Problem-Solving: Strong analytical skills to diagnose and resolve issues efficiently, minimizing application downtime and impact on business operations.
• Communication: Excellent verbal and written communication skills to effectively collaborate with stakeholders across different departments, explain complex technical concepts in simple terms, and provide user training.
• Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines. Familiarity with project management tools and methodologies.
• Attention to Detail: Precision in configuring applications, conducting thorough testing, and maintaining detailed documentation to ensure accuracy and reliability.
• Customer Service Orientation: A proactive approach to user support, with a focus on understanding user needs and providing timely, effective solutions.
• Bachelors degree is desirable but may be substituted with successful industry experience, certifications, related coursework, etc. 
• Must have at least 5 years experience in IT applications support.
• Must have excellent verbal and written English communication skills. Multilingual proficiency is desirable.
• Up to 25% travel.
• Legally authorized to work in the US without company sponsorship
• While performing the duties of this Job, the employee is regularly required to sit, stand, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision.
• This position is production-oriented and the successful candidate should be comfortable in a high volume, busy, industrial work setting.