Document Development Supervisor

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

The purpose of the Document Development Supervisor position is to lead a team of Legal Technical Writers within the Corporate Legal Department in an effective and consistent manner.

Outcomes and Activities:

• Coach team members to develop, draft and implement clear, concise and compliant documents (such as policies, processes, training materials, job aids and corporate agreements).
• Coach team members to conduct meetings with leaders to evaluate, execute, and finalize documents.
• Work with business leaders and attorneys to set clear expectations and deadlines for document development milestones.
• Oversee the administration of the Company’s Document Library and Document Submission Tool.
• Support all aspects of the Company’s Document Management Program.
• Assess and action the dimensions of Org. Health that directly affect your team to drive top performance. You will do this by:
  • Ensuring your team consists of the Right People.
  • Setting and enforcing Clear Expectations for your team.
  • Monitoring and evaluating team performance and continuously coach team members via the Performance Management process.
  • Identifying Training opportunities and act as the primary trainer on core Policies and Processes.
  • Creating the Right Work Environment.
• Set your team up for operational success by:
  • Getting close to the work and the people through a mix of doing the work yourself and observing your team members doing the work.
  • Enforcing the proper application of department processes and policies.

Knowledge and Skills:

• Demonstrate a capability to teach others.
• Self-driven and able to perform with minimal supervision.
• Effective at assessing people for their fit with their assigned role to ensure you have the Right People.
• Possess strong verbal and written communication
• Effective at providing feedback and holding people accountable to improve the performance of your team.
• Receptive to ongoing feedback aimed at improving the performance of you and your team.
• Remain positive, professional, determined, calm and focused when faced with challenging situations.
• Quick thinker, with an ability to understand and interpret information promptly and effectively.
• Organized, with an ability to multi-task and prioritize multiple requests.

Requirements:

• Bachelor’s Degree (Communication, English, Business, Marketing, Journalism or related field)
• Experience with quickly learning and becoming a subject matter expert in new systems/processes
• Current or previous leadership experience
• Technical writing, compliance management, document control, policy/procedure writing, quality assurance/control or related experience
• Proficiency with Microsoft Office Suite and Adobe Professional

Preferred:

• Experience with Knowledge Management or other databases of information
• Experience with developing or managing metrics and reporting
• Experience working with ServiceNow

Targeted Compensation: $84,000.00 - $108,000.00 base salary + annual bonus

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.