The Senior Director of Sales Operations will optimize sales processes, manage CRM and analytics tools, and support the sales team with training and resources to achieve revenue goals.
Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
Boku is looking for an experienced and dynamic Senior Director of Sales Operations to join our team. This role will be integral to driving the efficiency and effectiveness of our global sales team by optimizing sales processes, tools, and data. The ideal candidate will have a strong background in sales operations, project management, and cross-functional collaboration. You will play a key role in supporting Boku’s growth by ensuring the sales team has the insights, resources, and operational support to hit and exceed revenue goals.
Key Responsibilities
- Sales Process Optimization: Develop, implement, and refine sales processes to ensure maximum efficiency and alignment with business goals. Work closely with sales leadership to identify opportunities for process improvement and standardization.
- Sales Enablement: Support the sales team with the right tools, training, and resources to improve productivity and win rates. This includes managing CRM systems, sales analytics, and performance tracking tools.
- Forecasting and Reporting: Own the sales forecasting process, ensuring accuracy and consistency in pipeline reporting. Provide actionable insights to leadership through regular and ad hoc sales reports and dashboards.
- Data Management and Analytics: Manage and analyze sales data to provide actionable insights that drive decision-making. Track key performance indicators (KPIs) to measure the effectiveness of sales initiatives.
- CRM Management: Maintain and optimize the CRM system (e.g., Salesforce, Hubspot, Pipedrive), ensuring data integrity and usability. Assist with user training and adoption, and work with IT or Salesforce administrators to troubleshoot and resolve system issues.
- Cross-functional Collaboration: Act as a liaison between the sales team and other departments (finance, marketing, product, and customer support) to ensure alignment and support for key sales initiatives.
- Quota Setting and Compensation: Work with sales leadership and HR to develop and implement sales compensation plans. Ensure accurate quota assignments and sales incentive management.
- Sales Training & Development: Partner with sales leadership to develop and deliver training programs that enhance sales skills and product knowledge. Help onboard new team members and provide ongoing coaching as needed.
- Project Management: Lead and manage cross-functional projects that support sales operations, including system upgrades, new product launches, and process improvements.
Key Qualifications
- Education: Bachelor’s degree in business, marketing, or a related field. MBA or equivalent is a plus.
- Experience:
- 7+ years of experience in sales operations or related roles in a technology or SaaS-based company.
- Strong background in CRM systems and sales analytics tools.
- Proven experience in sales process optimization, forecasting, and data analysis.
- Technical Skills:
- Expertise in using CRM and other sales enablement tools (e.g., Tableau, Excel, or other reporting/BI tools).
- Familiarity with sales compensation design and management.
- Strong proficiency with Microsoft Office Suite (Excel, PowerPoint) and Google Suite.
- Communication Skills: Strong written and verbal communication skills with the ability to work with cross-functional teams and senior leadership.
- Problem-Solving Skills: A solution-oriented mindset, with the ability to identify issues, analyze root causes, and drive resolution effectively.
- Attention to Detail: Ability to manage large sets of data with precision and consistency.
Preferred Qualifications
- Experience in the payments, fintech, or SaaS industry.
- Experience with automation tools or advanced analytics techniques (e.g., Python, SQL).
- Familiarity with global sales operations and international market considerations.
Why Boku?
- Innovative Culture: Be part of a fast-growing company at the forefront of mobile payments.
- Impact: The opportunity to directly influence the success of Boku’s global sales operations.
- Career Growth: We are committed to professional development and offer plenty of opportunities for career advancement.
- Competitive Compensation: We offer a competitive salary, bonus structure, and benefits package.
Top Skills
Automation Tools
Crm Systems (Salesforce
Excel
Google Suite
Hubspot
Microsoft Office Suite
Pipedrive)
Python
SQL
Tableau
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