Director of Product Management - Pricing

Job Summary:

Director of Product Management - Pricing

Location: New York, Los Angeles, or Remote

Division: Ticketmaster

Line Manager: Senior Director, Product - Pricing

THE TEAM

TM1 is the industry leading B2B product suite that powers the largest live event marketplace in the world for artists, promoters, teams and fans. Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally. This team is committed to maintaining the highest levels of service for our clients and fans, while continuing to drive innovation into our products.

OPPORTUNITY AND ROLE 

Reporting to the Senior Director of Product - Pricing, the Director of Product - Pricing, will drive client and internal business value through modernizing our pricing processing including establishing the pricing domain and architecture for automation which will lay the foundation for the next phase of product growth for an already world class product. They will develop the short to midterm strategy and be responsible for its growth, adoption, and expansion of capabilities. 

In this high visibility role, it is critical that this role can tell a compelling narrative and set clear goals, all while pulling together the required product, tech and business teams across the organization in order to do so. This will start as a high level individual contributor role, but will be expected to mentor, lead, and develop other product managers and, eventually, manage a team. 

WHAT YOU'LL DO

• Develop, lead, and evangelize the product vision and strategy that incorporates business, product and organizational goals 

• Prepare and deliver comprehensive communications to convey product vision and how it aligns with  enterprise strategy

• Bring strategies to life through writing requirements and prioritizing those requirements into actionable roadmaps

• Identify the missions necessary to realize our short-term strategic goals and to galvanize our teams to deliver the associated impact

• Set key deliverables and success metrics (SLAs, OKRs) and work with engineering to deliver against goals

• Removing roadblocks so that product delivery teams can focus on delivering the desired impacts without friction

• Support Ticketmaster’s domain driven design principles globally across various systems and  marketplaces. 

• Formulating clear and coherent business cases to practically assess optimum investment options

• Create buy-in for strategies and roadmaps to deliver features and to deprecate existing components

• Drive standards and accountability and foster a community of data-informed decision-making. 

• Gain a deep understanding of internal & industry products, identify & fill product gaps and generate new ideas that support the effectiveness of our growing product management community including mentoring other Product Managers

• Utilize trends and knowledge of the competitive landscape to identify gaps in current products

• Develop a sufficient understanding of technical context to help make better, faster decisions, and work closely with engineers on solutions

• Plan, initiate, and manage information technology projects for api-based products and distributed systems

• Lead the ideation, technical development, and launch of innovative tools, api, and/or products
   

WHAT WE NEED YOU TO BRING

• The ability to craft a narrative – breaking down complex problems and challenges, articulating an appropriate story to each of your internal and external stakeholder groups to achieve buy in, trust and ensure the necessary impact is delivered by your teams

• The aptitude to set out a clear vision – understanding the bigger strategic picture and how each of the missions plays a part in achieving our objectives. Able to reduce unnecessary noise to keep focused on continually delivering impact to shift those levers

• A listening ear - building strong ties across the global organization to maintain a Product voice and presence. In return able to provide first-hand transparency of priorities and progress

• Proficiency in making the tough calls – able to critically assess asks, wants, needs and make tough calls on what we will do, what we won’t do and in what priority those problems will be tackled

• The capacity to elevate the role of Product within the organization, from a service provider to a strategic partner that continually identifies and drives impact

• A finger on the pulse – staying informed and abreast of both the ecommerce and ticketing landscapes. Constantly learning from what’s going on around us and making astute product judgements to guide our path forward

ABOUT YOU

• Exemplary interpersonal, presentation, written, and oral skills; respected leader with strong emotional intelligence and empathy.

• Strong attention to detail, highly analytical, with a focus on problem-solving and critical thinking.

• Proven ability to prioritize, lead multiple concurrent projects, balance competing needs, and adjust approaches in ambiguous situations.

• Experience in Product Management or Technical Product Management in fast-paced technology environments.

• Comfortable with modern tech architectures, including domains, event-driven architecture, and real-time high-availability systems, while also ability to slay monoliths

• Self-motivated, creative, and collaborative, able to lead change and achieve results independently or in teams.

• Ability to think holistically and connect the dots between enterprise level tools and end user experiences; Experience improving user experiences and advocating for change

• Basic hands-on programming knowledge

• Experience delivering technical presentations

• Good understanding of domain-driven design and data modeling

• Experience with defining and tracking SLA, SLI and SLO

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$149,000.00 USD - $187,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.