Cigna Logo

Cigna

Customer Engagement Strategist-Hybrid

Posted 19 Days Ago
Be an Early Applicant
Santa Monica, CA
124K-207K
Senior level
Santa Monica, CA
124K-207K
Senior level
The Customer Engagement Strategist leads customer engagement strategies, focusing on data-driven approaches, multichannel campaigns, and cross-functional collaboration to optimize healthcare communications and outcomes.
The summary above was generated by AI

Customer Engagement Strategist

Overview:

The Digital Engagement team’s goal is to drive behavior change and enable customers to access the health services they need, when they need them, to optimize health outcomes and lower cost of care. The group is comprised of a cross-functional team of resources with deep domain expertise who leverage the Agile framework to manage healthcare customer communication projects of high value and high potential.

The Customer Engagement Strategist is an essential member of the Digital Engagement team and leads enterprise customer communication strategy, including new customer onboarding, feature updates, personalized offers & invitations to join specialty programs. They are responsible for driving behavior change experimentation through highly personalized and targeted communications.

As an Engagement Strategist, you will be responsible to:

  • Identify new opportunities as they relate to Digital Engagement team objectives and KPIs.

  • Define customer-centric, data-driven strategies for each opportunity, including use case, targeted population, channel & frequency and measurement plan.

  • Design multichannel campaign workflow and journey.

  • Document scope, lead specific A/B/n tests, own hypotheses and test briefs.

  • Drive end-to-end experiment execution with cross-functional team and maintain cross-functional alignment.

  • Provide strategic direction from concept/test brief to launch/execution plan for the entire team.

  • Manage learnings and insights; apply learnings to existing and future experiments and campaigns.

  • Develop internal documentation and communication, which may involve conducting training sessions.

  • Manage and obtain approvals.

Engagement Strategist required skillset:

  • 6+ years experience in leading consumer engagement strategy and design across multiple channels (email, SMS, push, direct mail, agent, web and mobile experiences).

  • Product marketing or customer relationship marketing background.

  • Hands on experience of executing direct to consumer behavior change initiatives.

  • Outstanding verbal and written communication skills and ability to communicate and influence across all levels of organization.

  • Experience leading in Agile and rapid test and learn environment.

  • Experience working with data and analytics teams, for both tactical campaign measurement and strategic planning.

  • Knowledge of behavioral science principles.

  • Excels in an interactive, collaborative environment with multiple matrixed partners.

  • Creative, proactive approach to problem solving with a growth mindset.

Preferred skillset:

  • Experience using Confluence, Jira, Figma, Aurelius, and Tableau

  • Experience working with Customer Data Platforms and/or Customer Relationship Management tools such as Teradata, Redpoint Interactive or Braze.

  • Experience working with communications delivery and execution teams.



    If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

    For this position, we anticipate offering an annual salary of 124,100 - 206,900 USD / yearly, depending on relevant factors, including experience and geographic location.

    This role is also anticipated to be eligible to participate in an annual bonus plan.

    We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

    About The Cigna Group

    Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

    Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

    If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

    The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

    Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

    Top Skills

    Aurelius
    Braze
    Confluence
    Figma
    JIRA
    Redpoint Interactive
    Tableau
    Teradata

    Similar Jobs

    Yesterday
    Remote
    Hybrid
    Los Angeles, CA, USA
    141K-176K Annually
    Senior level
    141K-176K Annually
    Senior level
    Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
    The Solutions Marketing Manager develops go-to-market messaging, sales materials, and engages in industry events to drive revenue growth.
    Top Skills: PowerPointSaaS
    Yesterday
    Easy Apply
    Remote
    Hybrid
    2 Locations
    Easy Apply
    130K-233K Annually
    Mid level
    130K-233K Annually
    Mid level
    Hardware • Information Technology • Security • Software • Cybersecurity • Conversational AI
    The role focuses on technical product strategy, requiring collaboration with product teams, maintaining customer focus, and delivering presentations. Responsibilities include building documentation and understanding market trends in networking.
    Top Skills: Networking ProductsNetworking ProtocolsRoutingSaaSSwitchingWireless
    Yesterday
    Easy Apply
    Hybrid
    2 Locations
    Easy Apply
    Senior level
    Senior level
    Fintech • Mobile • Software • Financial Services
    The Manager will lead marketing operations, drive strategic projects, mentor the team, and collaborate cross-functionally to enhance organizational effectiveness.
    Top Skills: Google SuiteMS Office

    What you need to know about the Los Angeles Tech Scene

    Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

    Key Facts About Los Angeles Tech

    • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
    • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
    • Key Industries: Artificial intelligence, adtech, media, software, game development
    • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
    • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
    • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

    Sign up now Access later

    Create Free Account

    Please log in or sign up to report this job.

    Create Free Account