Technical Training Manager

As we continue to grow as QuidelOrtho, we are seeking a Technical Training Manager. The Technical Trainer is responsible for the design, development, and facilitation of corporate technical training programs and coaching. This role will serve as a conduit of learning, advancing the technical skills, knowledge, and abilities of both current teammates and new hires. They will establish, model, and coach best-in-class technical skills and practices, promoting technical excellence to support the integration, use, and troubleshooting of products across various customer segments, including hospitals, public health organizations, and government entities.

The Technical Trainer engages employees in both the classroom and practical environments, utilizing assignments, self-reflection, evaluations, and real-time feedback to accelerate the acquisition of skills. This role also involves creating and implementing job aids, training materials, and resources to ensure that the team is well-prepared to support customers effectively.

This position is part of the Customer Excellence global organization and plays a critical role in ensuring a seamless customer experience by driving high-quality service, training, and support.

This is a remote based position in the US, reporting to the Associate Director, Commercial Enablement and Training.

The Responsibilities

• Designs, develops, and delivers technical training programs to enhance the skills of the field technical team, ensuring they can meet and exceed technical support and service goals.

• Partners with internal teams to coordinate and execute both field and corporate training initiatives, ensuring alignment with global and North American technical training strategies.

• Co-travels with technical field team members to provide hands-on coaching, troubleshooting guidance, and technical support during customer interactions.

• Promotes the philosophy of continuous technical learning and ensures that all training activities align with the operational and customer needs.

• Designs and facilitates role-specific technical training programs, ensuring they support product-specific targets, customer satisfaction, and technical excellence across various market segments.

• Provides timely updates to supervisors and team leads regarding the technical team's capacity to solve problems, provide technical solutions, and leverage resources to maximize customer support and product performance.

• Contributes to the development of “Best in Class” technical performance tools, resources, and systems to assist the technical team in resolving customer challenges effectively and enhancing product deployment and maintenance.

• Coaches field teams, as well as new technical team members, on the use of technical documentation, product manuals, troubleshooting guides, and other support materials to maintain a competitive edge in the marketplace.

• Ensures all activities comply with established technical policies, safety standards, and company guidelines.

• Perform other work-related duties as assigned

The Individual

Required:

• Education: Medical Laboratory Technologist Degree.

• Industry Experience: 5+ years of experience in medical, healthcare diagnostic industry required.

• Knowledge of all aspects of technical support, troubleshooting, and product deployment, along with strong skills in technical analysis and problem-solving.

• Prior training or facilitation experience in technical environments preferred, with an ability to explain complex technical concepts in clear and practical terms.

• Experience in managing or mentoring technical teams is a plus.

• Demonstrates a positive attitude during technical workshops, product demonstrations, and customer-facing events, encouraging teamwork, collaboration, and enthusiasm for continuous learning.

• Travel: 50%

• This position is not currently eligible for visa sponsorship. 

Key Working Relationships

Internal Customers:

• NA Sales, Marketing, Strategic Markets & Global Marketing and Training Teams, Human Resources, Finance and Commercial Enablement

External Customers:

• QuidelOrtho customers, vendors

The Work Environment

Typical work week and hours in a home office-based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.

The Physical Demands

Frequently required to sit, stand, and walk. Occasionally required to bend, twist, and reach. Must be physically able to travel up to 50%. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical work day, 80% of time meeting with people in field or classroom, 20% of the time on computer, doing paperwork, or on the phone. Must be able to lift-up to 25 pounds. Travel 50% of time.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $80,000 to $120,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

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Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].

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