At HopSkipDrive, our goal is to create opportunity for all through mobility.
We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software and advisory services, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now completed more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Who you are
You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday.
At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.
As a CareDriver Operations System Associate, you’ll play a critical role in ensuring every CareDriver on the platform is compliant with national and local level policies, rules, and regulations. You’ll also ideate and build processes that maximize onboarding efficiency and improve CareDriver experience.
You’re a self-starter with an intense drive and work ethic, a passion for our brand and our mission, and a get-things-done attitude. You’ll be ready to roll up your sleeves to help enhance the most productive and most caring community of drivers in the world.
What you'll do
- Provide operational and some technical support to Supply Department pertaining to systems and processes
- Serve as point of contact and liaison for key CareDriver systems
- Work on operational tasks and projects related to Supply Department or company initiatives impacting the CareDriver population
- Support CareDriver requirements processes and implementation- HopSkipDrive, client, and regulatory mandated requirements
- Develop and refine processes for CareDriver requirements and compliance
- Conduct audits and run reports on partner platforms on a regular basis
- Assist with CareDriver Operations expansion efforts
- Fountain systems support as needed, including workflow editing and optimization and communication support
- Keep department resources up to date
- Assist with special projects
What you bring
- 6 -12 months of compliance or operations experience within associated roles
- Intermediate/advanced Excel proficiency
- 1 year of project management, certification preferred
- Experience with project management software
- Experience developing strategic initiatives and plans to accomplish those initiatives
- Exceptional analytical, investigative, and organizational skills
- Clear written and verbal communication
- Self starter and able to work independently
- Experience with Tableau is a plus
- Relentless curiosity
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The hourly range for this role is $25 to $27 per hour. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**
HopSkipDrive Los Angeles, California, USA Office
One of only three official Japantowns in the United States, our neighborhood includes old-school sushi joints, streetwear vendors, unique soft-serve spots, manga hot spots, and more. It's one of L.A.’s most bustling, delicious, and explorable districts!
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