Customer Success Manager
Location: Los Angeles, CA (Hybrid)
Job Type: Full-time
About Us:
Framework Security is a leading-edge cybersecurity consulting firm that specializes in delivering comprehensive risk assessments, in-depth penetration testing, and strategic Virtual Chief Information Security Officer (CISO) services. Our core mission is to equip businesses with bespoke cybersecurity solutions that enable them to mitigate digital threats effectively. By providing expert guidance and deploying innovative security strategies, we empower our clients to understand and navigate the complexities of information security confidently. Our commitment to excellence ensures that we not only meet but exceed the cybersecurity needs of our clients, making us a trusted partner in their digital defense strategy.
Position Summary:
Framework Security seeks a Customer Success Manager who embodies a profound passion for cybersecurity, exhibits unparalleled customer service skills, and possesses a strong acumen for sales and marketing. Positioned in Los Angeles and operating within a flexible hybrid work model, the successful candidate will play a pivotal role in fortifying client relationships, stimulating sales growth, and broadening our market presence. This role is not just about managing client accounts; it's about proactively advocating for our specialized cybersecurity services, ensuring our clients receive optimal solutions tailored to their unique challenges.
Key Responsibilities:
- Client Relationship Management: Forge robust partnerships with clients, offering a consultative approach to delivering solutions such as risk assessments, penetration testing, and Virtual CISO services tailored to their cybersecurity requirements.
- Customer Service Excellence: Commit to unparalleled client satisfaction and loyalty by providing timely, effective responses to inquiries, addressing concerns, and proactively managing feedback to ensure a seamless client experience.
- Sales and Marketing Support: Collaboratively work with the partners to design and refresh sales proposals, decks, and collateral, ensuring these materials are not only compelling but also accurately reflect our latest offerings, insights, and the unique value proposition of our services.
- Strategic Marketing Collaboration: Engage in close collaboration with the managing partners to spearhead marketing initiatives, devising and implementing strategies that effectively showcase the value of our services, captivate potential clients, and significantly enhance our market footprint.
- Industry and Market Insight: Maintain a solid understanding of cybersecurity trends, emerging threats, and opportunities, leveraging this vital information to refine sales strategies, adapt service offerings, and provide informed, strategic advice to our clients.
Requirements:
- Location: Must be based in Los Angeles, CA, with the capability to thrive in a hybrid working environment.
- Experience: Demonstrated success in roles centered around customer service, sales support, or marketing, with a strong preference for candidates who have a background in cybersecurity, IT, or consulting sectors.
- Technical Skills: Proficiency in utilizing Mac OS and SaaS platforms to enhance service delivery, create and update sales materials, and support client systems.
- Soft Skills: Exceptional interpersonal and communication skills, enabling the building of meaningful relationships, effective negotiation, and the ability to influence decision-makers across various industries.
- Education: A bachelor’s degree in Business, Marketing, Information Technology, Cybersecurity, or a related discipline is preferred, along with relevant professional certifications in cybersecurity. It's not an absolute requirement for the perfect candidate.
What We Offer:
Competitive Salary & Benefits Package: Attractive compensation, including health compensation, bonuses, and a very flexible work schedule.
Professional Development: Ample career growth and professional development opportunities within a supportive, dynamic, and innovative work environment.
A Culture of Innovation: Become part of a team committed to innovation, collaboration, and the pursuit of excellence in cybersecurity, where your contributions are valued and encouraged.
Framework Security is excited to discover how your expertise, drive, and vision can contribute to our mission of providing unparalleled cybersecurity solutions. We look forward to welcoming you to our team and working together to enhance our clients' digital security posture.