Top Hybrid Customer Success Jobs in Los Angeles, CA
The Senior Customer Success Manager at BlackLine is responsible for delivering post-sales efforts, optimizing customer adoption of products, preventing attrition, and enhancing customer satisfaction. They leverage their expertise in the company's platform and products to provide best practice deliverables and guidance to clients on adopting BlackLine tools effectively. The role involves customer engagement, coaching, and relationship-building to ensure customers derive value from their subscription and achieve their corporate goals.
The Sr. Customer Experience Manager (VoC) at GoodRx is responsible for spearheading the implementation of the team's Voice of the Customer (VoC) strategy to enhance the healthcare journey for customers. This role involves developing a comprehensive VoC strategy, building cross-functional relationships, creating business cases for improved customer experiences, and driving improvements in customer support across various channels and areas of support.
Provide exemplary client service to bank colleagues and clients, accept and process client transactions, respond to questions regarding bank services, maintain accurate records, and handle various financial transactions and inquiries.
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Primary contact for restaurant partners, nurturing and consulting on client success, managing client life cycle, setting and meeting goals for client health and adoption
Responding to customer inquiries via chat, providing information about company services and products, assisting with orders and reservations, resolving customer complaints, maintaining a positive attitude.
The Claims & Disputes Specialist at Hotel Engine will collaborate with suppliers and internal teams to resolve billing discrepancies, reconcile overcharges, investigate anomalies, communicate solutions, and work on multiple projects simultaneously. The role requires strong communication skills, basic accounting knowledge, and proficiency in Excel, Wex, and Salesforce.
The Aerospace Corporation is seeking a Conference & Events Specialist to join the Corporate Strategic Events team. Responsibilities include managing the execution of successful events from concept to completion, coordinating logistics for various event formats, creating detailed project plans, and collaborating with internal and external teams.
Babylist is hiring an E-Commerce Category Merchandising Specialist to own end-to-end product content creation, optimization, and maintenance. The role also involves providing business support to the buying team with industry trend research and competitive analysis.
Provide exceptional member service through various communication channels, educate members on digital self-serve options, resolve member issues, and promote credit union products and services.
Lead and scale a team of offshore customer service agents to ensure effective resolution of customer inquiries and issues. Collaborate with internal departments to enhance customer service strategies and operations. Monitor and evaluate team performance to ensure compliance with customer service standards.
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