Senior Manager of Customer Insights
About Ruggable:
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Job Summary:
Ruggable is looking for a Senior Manager of Customer Insights. In this role you will support the company-wide function tasked with deepening the understanding of Ruggable's current and potential future customers. Your work will marry the art of qualitative customer assessments with the science of rigorous quantitative analysis. Day-to-day, you will help cross-functional partners develop targeted acquisition strategies, incubate the products our customers most desire, and deliver a more delightful shopping experience. This role is perfect for an emerging leader with an affinity for analytical problem solving and deconstructing consumer behavior.
What You’ll Do:
- Develop a deep understanding of the current and prospective Ruggable customer
- Serve as the voice of the customer by measuring, analyzing, and recommending actions to improve customer sentiment
- Equip cross-functional teams with data and other centralized resources that empower them to apply customer knowledge to their everyday work
- Perform rigorous quantitative analysis (e.g., clustering) to identify patterns pertaining to customer segmentation, web shopping behavior, and more
- Inform and analyze results of qualitative customer research (e.g. surveys, interviews)
- Proactively identify areas of opportunity for the business (e.g. areas of under- penetration, new product offerings, physical product enhancements)
- Build, manage, and develop a team of 1-2 associates
What You’ll Need to Have:
Required:
- 2+ years of working experience in a consumer intelligence or related function
- Strong ability to translate disparate information into actionable insights
- Exceptional quantitative problem solving and analytical modeling skills
- Advanced proficiency in Excel and Google Sheets
- Ability to write SQL queries to extract and manipulate data
- Ability to use programming languages (either R or Python) to perform data analysis
- Ability to thrive in a fast-paced, entrepreneurial environment and manage multiple priorities effectively
Preferred:
- Experience in consumer goods, home goods, and/or eCommerce businesses
- Experience in management consulting, market research, and/or corporate strategy
- Experience building and managing a team
- Experience using business intelligence software (e.g. Looker)
- Experience managing end-to-end programming, execution, and analysis of customer surveys, interviews, focus groups, etc.
- Experience running and interpreting statistical analyses (e.g. K-Means) in a professional or academic setting
Compensation:
- $130,000 - $160,000 per year base salary
- An annual bonus percentage that varies based on level of role
- Employer matching (up to 3% of base salary) for company sponsored 401K plan
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
If you are based in California, we encourage you to read this important information for California residents linked here.
To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
